Customer Service

Free customer service articles from the Manuall Trade Library, across every trade we cover. No account needed; read it, share it, put it to work.

109 articles

Reference CustomerService

Reading the Room Before You Recommend

Reference CustomerService

Reading a Customer's Tone to Know What They Actually Want Fixed

Reference CustomerService

Rapport and Mirroring Without Being Fake

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Professional Presence on a Bad Day

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Phone Etiquette: Answering the Service Line

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Personal Space in a Customer's Home

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Open vs Closed Posture and Trust

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Greeting and the First Handshake: Professionalism

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Eye Contact and Attention With Customers

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Explaining a Problem Without Talking Down

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Escalating a Recovery to the Owner: When to Step In

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Doorstep Etiquette: The First 90 Seconds

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Courtesy Habits Customers Remember

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Confident vs Arrogant: Where the Line Is

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Communicating With a Hovering Customer

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Communicating With a Distrustful Customer

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Closing the Visit: The Last Impression

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Body Language Mistakes That Cost Trust

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Body Language Basics on the Job

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Apologizing Without Admitting Liability

How-to Guide CustomerService

Writing a Clear Customer-Facing Service Note

How-to Guide CustomerService

Working Around a Language Barrier in the Field

How-to Guide CustomerService

Training a Team to Handle a Mistake Without Panicking

How-to Guide CustomerService

Texting a Customer: Tone and Timing

How-to Guide CustomerService

Leaving a Voicemail That Gets a Callback

How-to Guide CustomerService

Explaining the Invoice Line by Line

How-to Guide CustomerService

Delivering Bad News to a Customer

How-to Guide CustomerService

Communicating a Delay or Running Late

How-to Guide CustomerService

Active Listening on a Service Call

Reference CustomerService

Working With Elderly Customers Reference

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